Subject Matter Expertise

Our dedicated Customer Service Teams, SME’s and In-House Technicians provide customers with real-world experience and best practices that will positively impact your business.  We're the go-to resource who resolves service and maintenance issues without losing sight of the bottom line.  Most importantly, it's our expertise across all of the trades that allows us to hit the ground running with cost effective, creative solutions for your unique service needs.

 

Cost Avoidance

We treat your money as if it's our own! Our Customer Service Teams utilize their Subject Matter Expertise to Triage your Facilities Maintenance Work Orders in real time to avoid unnecessary costs.

 

Top-Down Engagement

Being hands-on is the cornerstone of our customer service philosophy.  Our Leadership Team is available and engaged with our customers 24/7.  We are truly committed from the top-down to meeting our Service Level Agreements with 100% customer satisfaction.

 

Vendor Partners Nationwide

Total Support partners with 5,000 Vendors from coast to coast. You can rest assured that you'll receive the same quality of service and sense of urgency from our Vendor Partners as from our own technicians. Our Vendor Partners are fully compliant, insured and vetted by Total Support to provide the level of protection and peace of mind our customers require.

 

Mobile Tracking & Analytics

- Mobile Work Orders: Create, edit and view work orders.

- Mobile Snapshots: Get a quick glance of your most critical work orders.

- Emergency Proposal Approvals: Instantly respond to and approve time sensitive repairs from your Tablet or Smart Phone.

- Mobile Site Audits: Enable consistent and thorough site and equipment safety and quality assessments via mobile-based scorecards.